F.A.Q.
ANSWERS EVERYWHERE
General Questions
Yes, it comes with a Japan domestic warranty. Therefore, please be aware that the warranty may not be valid in your country. In case the watch would require a repair, you can send us back the watch, we are willing to ask manufacture directly for repairing.
Yes, all of our watches come with manual and official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. We do not sell loose, unboxed watches.
No. All of our watches are 100% genuine products, supplied by the manufacturers.
No we aren't, However all of our watches come from only authorized dealers.
You can send us back the watch, we are willing to ask manufacture directly for repairing.
Your order is carefully packed and thoroughly inspected, therefore we accept return only when we ship a wrong item. Please let us know within 3 days after you receive it. The Item has to be exactly same condition as you receive (unworn, undamaged, in original packaging with all papers).
No, we do not ship packages to Japan domestic address as we are a trading company specializing only in export.
Please allow 3 to 5 days for processing and preparation once your payment has been verified.
Payment&Charges
We accept either Bank wire or Paypal.
・Bank wire: After you make an order through our order form, we will forward you an invoice for bank wire.
Please note that it approximately takes 2 business days to receive funds from abroad.
・Paypal: Shipping address has to be as same as your Paypal verified address for the purpose of Paypal seller protection.
Delivery is free of charge for all orders. All watches are shipped via UPS or DHL and we let you know a tracking number as soon as we ship the product.
All watches are absolutely fully insured.
Yes, please be aware that the watch will be subject to local VAT and import duties in your country and these charges are your responsibility.
Please note that we'll not be able to accept cancellation or any changes after your payment because we'll process your order as soon as you pay and Paypal 4% charges are NOT refundable due to Paypal's policy.